Shipping policy

Effective Date: [29/09/2025]

At THNK PURE, we’re committed to delivering your order quickly, safely, and reliably. This Shipping Policy outlines how we handle shipping, delivery times, and related logistics.


1. Shipping Locations

We currently ship to customers within the United Kingdom and select international destinations. If your location isn’t supported at checkout, please contact us at support@thnkpure.com for assistance.


2. Processing Time

Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will be processed the next working day.


3. Shipping Rates

We offer the following shipping options:

  • Standard UK Shipping: £[Insert Rate] (2–4 business days)

  • Express UK Shipping: £[Insert Rate] (1–2 business days)

  • Free Shipping: Available on orders over £[Insert Threshold]

Shipping rates are calculated at checkout based on your location and selected service.


4. Order Tracking

Once your order is dispatched, you’ll receive a confirmation email with a tracking number. You can monitor your shipment via our carrier’s tracking portal.


5. Delays & Exceptions

While we aim for timely delivery, delays may occur due to high demand, carrier issues, or customs processing. THNK PURE is not liable for delays outside our control.


6. International Shipping

International orders may be subject to customs duties or import taxes, which are the responsibility of the customer. Delivery times vary by destination.


7. Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for orders lost due to incorrect or incomplete address details.


8. Lost or Damaged Packages

If your package is lost or arrives damaged, contact us within 7 days of delivery. We’ll work with the carrier to resolve the issue and offer a replacement or refund where appropriate.


9. Contact

For shipping inquiries, reach out to: 📧