Refund Policy
Effective Date: [10/07/25]
1. 🔄 Returns
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You may return unopened and unused products within [14] days of delivery for a full refund.
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Products must be in their original packaging and in resalable condition.
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Opened, used, or damaged items are not eligible for return unless they are defective or incorrect.
2. 🚫 Non-Returnable Items
We cannot accept returns on:
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Opened or used supplements
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Items marked as final sale
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Gift cards or promotional items
3. 💳 Refunds
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Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
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Shipping costs are non-refundable unless the return is due to our error.
4. 📦 Return Shipping
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Customers are responsible for return shipping costs unless the product is defective or incorrect.
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We recommend using a trackable shipping service or purchasing shipping insurance.
5. ❗ Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We’ll make it right with a replacement or refund.
6. 📬 How to Start a Return
To initiate a return, please contact us at:
📧 [support@thnkpure.com] 📞
Include your order number, the item(s) you wish to return, and the reason for the return.